Terms & Conditions

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Wildpokies Casino. They apply to your access to and use of the website, your player account, casino games, promotional material, payment services and any other features made available through the site. If you do not agree with these terms, you must not register, deposit money or use the service.

You are responsible for reading the current version of these terms before using Wildpokies Casino. Other rules may apply to specific games, tournaments, bonuses, promotions, competitions or payment methods. Those rules will be displayed or made available when relevant and form part of these terms. If there is a conflict between a specific promotion rule and these general terms, the specific rule will apply to that promotion to the extent of the conflict.

The website is intended for people who are legally permitted to access online gambling services in their location. You must comply with all laws and regulations that apply to you. You must not use the website if online gambling is prohibited where you are located, if you are below the applicable legal gambling age, or if you are otherwise restricted from participating.

• You must use the website for lawful purposes only.
• You must provide information that is accurate, complete and current when registering or using your account.
• You must not allow another person to use your account or use another person's account.
• You must not attempt to interfere with the website, its games, security systems or other players.
• You must not use the service in a way that could facilitate fraud, money laundering or other unlawful activity.

Wildpokies Casino may update these terms from time to time to reflect changes to the service, technology, legal requirements or operational practices. The updated version will apply from the date it is published or otherwise brought to your attention. If you continue to use the website after an update, that use may be treated as acceptance of the revised terms. You should check this page regularly.

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2. Accounts, identity and security

To access certain services, you may need to create a player account. You may only create and maintain an account for yourself. Duplicate accounts, false identities and accounts created for another person are not permitted. The operator may refuse an application, limit access or close an account where it reasonably considers that the account does not meet these terms or applicable requirements.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You should choose a strong password, avoid sharing your credentials and notify the operator through the available website channels if you believe your account has been accessed without permission. You should also log out after using a shared or public device.

The operator may ask you to complete age, identity, address, payment or source-of-funds checks. These checks help protect players, prevent fraud and support compliance with applicable obligations. You must provide requested documents or information within a reasonable period and ensure that they are genuine, current and readable. An account or transaction may be restricted while a review is being completed.

You must not register or use an account on behalf of a business, group or other person unless this has been expressly authorised. You must also ensure that the payment method used with your account belongs to you or that you are otherwise authorised to use it. The operator may reject or reverse transactions that appear unauthorised, unusual or inconsistent with these terms.

If you believe that your account details are incorrect, your account has been compromised, or a transaction was made without your permission, you should stop using the account and raise the issue through the support or account channels displayed on the website. You remain responsible for taking reasonable steps to protect your account.

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3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and may involve financial risk. Game outcomes are determined by the relevant game rules and, where applicable, randomised systems. You should review the information displayed for a game before playing, including any instructions, stake options, applicable limits and rules for settling a result. Once a game has been accepted and processed, it may not be possible to cancel or change the play.

You should only deposit money that you can afford to lose. Payment options, processing arrangements, minimum or maximum transaction values and any fees may vary and will be shown on the website or during the relevant transaction. A deposit is not a guarantee of winnings. You should confirm the details of a transaction before submitting it and keep records of activity in your account.

Withdrawals may be subject to account verification, payment checks, game rules and any other requirements that apply at the time. Funds may be returned using an appropriate payment method and may not always be sent through the same method used for a deposit. The timing of a transaction can depend on the payment provider, banking processes, verification and other factors outside the operator's direct control.

Promotions are subject to their own terms. Before taking part, you should read the eligibility conditions, entry requirements, qualifying transactions, playthrough or wagering requirements, expiry periods, game restrictions and any limits that apply. A promotion may be withdrawn, changed or refused where this is permitted by its terms or where misuse, error, fraud or a breach of these conditions is suspected.

• You must not take part in a promotion more than once where the offer is limited to one person, household, account, device or payment method.
• You must not use technical methods, coordinated play or other conduct intended to obtain an unfair promotional advantage.
• Promotional funds, winnings or rewards may have separate withdrawal conditions.
• If an offer has been displayed incorrectly because of an obvious error, the operator may correct the error and take reasonable steps to address affected transactions.
• You are responsible for checking whether a promotion is available to you before opting in or making a qualifying transaction.

If a payment is reversed, rejected, charged back or made using an unauthorised method, the operator may suspend the relevant account and recover associated costs or amounts, subject to applicable law. You must not use the service to transfer funds to another person or to disguise the source or destination of money.

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4. Responsible use, suspension and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before you play and consider setting time and deposit controls where those tools are available. Do not gamble when you are upset, under the influence of alcohol or other substances, or trying to solve financial difficulties.

If gambling is becoming difficult to control, use the responsible gambling information and account restriction tools available on the website. You can also seek independent help from an appropriate gambling support service. A break, deposit restriction or self-exclusion request should be used when you need time away from gambling. You must not create a new account or use another person's account to avoid a restriction.

Suspension and closure

The operator may suspend, restrict or close an account where it reasonably believes that you have breached these terms, provided inaccurate information, engaged in prohibited conduct, failed a verification review, misused a promotion, created a security risk or caused the service to be used unlawfully. Access may also be limited for technical, maintenance, security, responsible gambling or regulatory reasons.

If an account is closed or restricted, you must not attempt to open another account without permission. Any treatment of remaining funds will be handled in accordance with applicable law, the circumstances of the account review and any relevant payment or game rules. The operator may retain information where required for legal, security, fraud prevention, dispute resolution or responsible gambling purposes.

Website content and liability

The website is provided on an availability basis and may occasionally be interrupted by maintenance, technical faults, communication failures or events outside the operator's reasonable control. The operator does not guarantee that the website or every feature will always be available, error-free, complete or suitable for every device. You should use appropriate security software and keep your device and connection secure.

To the extent permitted by law, the operator is not responsible for losses caused by your misuse of the website, unauthorised access resulting from your failure to protect account details, interruptions outside its reasonable control, or reliance on information that is incomplete or out of date. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

Privacy, complaints and governing law

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. You should review that policy to understand how information may be collected, used, stored and disclosed. If you have a question, transaction concern or complaint, use the support or contact channels made available on the website and provide enough information for the matter to be reviewed.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Any dispute should first be raised through the available complaint process, without limiting any rights you may have under applicable Australian law.